Work with other departments in resolving customer issues. Resolve incidents by visiting users as well as using Bomgar and Casper Remote support tools. Build, migrate and deploy Windows 7, Windows 10 and Mac OS X versions 10.11 and 10.12 systems using Altiris and Casper respectively. Provide Confidential at Applied Physics Lab, resolve hardware, software and network incidents using Service Now ticketing system. Over 10 years experience in Desktop and Server support. Over 7 years desktop support experience in a Federal Government environment.Full life cycle development experience with experience with design patterns, object oriented design and object oriented programming.Over 5 years development experience in C++, MFC, Visual Studio environment.Over 20 years of Computer Science experience.IT Professional seeking a Systems Administrator or Software Engineering or Desktop Support position.
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